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Vending Machine Service Engineers

97% of machines are fixed on the first visit

Our machines have 99% availability*

But for those 1% of occasions, we’re just a phone call away...

Engineer visits

An engineer will contact you within two hours of the call being logged to arrange a mutually convenient visit time. During a site visit our engineer will...

  • Perform a full service
  • Speak directly with you to check that you are happy
  • Carry out any additional training

Our engineers form an integral part of our Customer Service Team, and can liaise with Lavazzaa Professional's teams to solve a customer query, quickly. We will only close a callout when we are sure that a customers’ issues or questions have been resolved.

Transparent ‘Fault Resolution Time’

Our average time to close a call down is consistently less than 8 working hours. Our network of experienced engineers provide national UK coverage and each is trained in house to provide our clients with the highest quality service.

Our Machines are manufactured in Basingstoke and we always carry our spare parts so we can fix them there and then. To truly track the quality of our service, we specifically measure the time from your call being logged to the time the call and all associated queries are closed.

Thirsty for Change

Thirsty for Change

We at KLIX are concerned about the Earth's sustainability. Discover more about how we are reducing environmental impact of our own operations.

KLIX sustainability

KLIX Momentum®

KLIX Momentum

Hot & Cold Drinks Vending For Manufacturing, Logistics, Offices and Call Centres

More info

Brands you trust

Brands you trust

Nothing comes close to the range of drinks offered by KLIX and, yes, when it comes to range size is important.

See the full drinks range

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