The Mars Drinks service team
The Mars Drinks service team constantly monitors customer satisfaction and, with the vast majority of our customers rate our service at more than 9 out of 10, you can see why we tend to keep the business of some of the UK’s most demanding workplaces.
What happens when you call?
One call to our Technical help desk allows us to diagnose your problem over the phone. Often we can talk you through how to fix simple faults, if not we will immediately book a member of our Field Service Team to visit to you within 8 working hours.
Dedicated nationwide team
Every member of the Field Service Team is highly trained - not just technically but also in the finer arts of customer service. Most have been with Mars Drinks for more than 10 years. This means that each visit brings with it a wealth of experience and technical knowledge.
Local to you
It's a truly nationwide service strategically located throughout England, Scotland and Wales to respond quickly to your needs. Each visit they make is not just the opportunity to fix a fault but also carry out preventative work whilst on-site to further improve the reliability of your machine.
97% first time fix
Unlike many service agreements our 8-hour technical response doesn't mean a site visit to order parts. At Mars Drinks, all our engineers carry such an extensive range of parts that we are able to fix 97% of machines on the first visit.
For the more unusual or bulky parts, we have a dedicated Aftercare team who equip all our engineers with the parts they need within 24 hours. To understand the range of service packages and costs call the Customer Service Team today.