An engineer will contact you within two hours of the call being logged to arrange a mutually convenient visit time. During a site visit our engineer will...
- Perform a full service
- Speak directly with you to check that you are happy
- Carry out any additional training
Our engineers form an integral part of our Customer Service Team, and can liaise with Mars Drinks’ teams to solve a customer query, quickly. We will only close a callout when we are sure that a customers’ issues or questions have been resolved.
Transparent ‘Fault Resolution Time’
Our average time to close a call down is consistently less than 8 working hours. Our network of experienced engineers provide national UK coverage and each is trained in house to provide our clients with the highest quality service.
Our Machines are manufactured in Basingstoke and we always carry our spare parts so we can fix them there and then. To truly track the quality of our service, we specifically measure the time from your call being logged to the time the call and all associated queries are closed.